Refund and Returns Policy

Thank you for shopping at ExpresHome. We strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not satisfied, we are here to help.

Returns

Eligibility for Returns:

• You have 90 calendar days to return an item from the date you received it.
• To be eligible for a return, your item must be unused and in the same condition that you received it.
• The item must be in its original packaging, including all accessories, manuals, and documentation.
• Items marked as final sale, clearance, or non-returnable cannot be returned.
• Custom-made or personalized items are not eligible for return.

How to Initiate a Return:

1. Contact our customer service team at support@expreshome.com to request a return authorization.
2. Provide your order number, details of the product you wish to return, and the reason for the return.
3. Once your return is authorized, you will receive instructions on how to send your item back to us.

Refunds

Processing Refunds:

• Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria.
• We will notify you via email once your return is received and inspected.
• If the return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment.
• The refund may take several business days to appear on your statement, depending on your card issuer’s policies.

Partial Refunds:

• Partial refunds may be granted for items that are returned in a condition different from their original state or missing parts not due to our error.

Exchanges

Exchanging Items:

• We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at support@expreshome.com.

Shipping

Return Shipping:

• You are responsible for paying the shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund.
• We recommend using a tractable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Damaged or Defective Items

Reporting Damaged or Defective Items:

• If you receive an item that is damaged or defective, please contact us immediately at support@expreshome.com.
• Provide your order number, details of the product, and a description of the issue. We may request photos of the damaged or defective item.
• We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

• Email: support@expreshome.com

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with ExpresHome!